Become a Public Safety Dispatcher

The Public Safety Dispatcher serves as a critical communications link between the public and emergency response personnel. This position is responsible for receiving emergency and non-emergency calls, coordinating and dispatching law enforcement, fire departments, emergency medical services (EMS), and other public safety resources, and maintaining accurate records while operating in a fast-paced, high-stress environment.

Essential Duties & Responsibilities

• Receive, prioritize, and process emergency and non-emergency calls for service
• Dispatch law enforcement, fire, EMS, and other public safety units using radio and computer-aided dispatch systems
• Gather, document, and relay critical information accurately and efficiently
• Monitor radio traffic and maintain situational awareness during incidents
• Enter and retrieve data from law enforcement databases
• Maintain detailed logs and records of calls and actions taken
• Provide calm, professional guidance to callers during emergencies
• Coordinate multi-agency emergency response

Required Qualifications

• 18 years of age
• High school diploma or GED
• No criminal record
• Type at least 40 words per minute
• Pass the National Dispatcher Selection Test
• Strong written and verbal communication skills
• Ability to multitask in high-pressure environment
• Pass background investigation
• Pass drug screening
• Hearing and speech requirements met
• Interview and assessment required

Compensation & Benefits

Pay Rates

• Uncertified: $48,900.80
• Certified: $61,776.00
• Senior Pay (4+ Years): $65,228.80

Key Benefits

• Health insurance (Day 1)
• PERS retirement plan
• Tuition reimbursement (after 2 years)
• Comprehensive benefits package
• Two (2) weeks paid parental leave
• Paid vacation and sick leave
• Professional development opportunities
• Career advancement opportunities